SMB Marketing Blog

Last week at the Salesforce Dreamforce conference, ActiveConversion was invited to be part of a panel on email marketing. The panel covered some basics on email marketing along with specific applications on campaigning within Salesforce, lead nurturing and the impact that social media has on email marketing.

An interesting observation I took away was that many B2B Marketers are not using email marketing on a regular basis.  I feel like this is something which we take for granted, because we have been using email marketing for so long.  I thought it would be valuable to cover the 5 tips for email marketing which were covered in the presentation:

1. Targeted Lists – Ensure you spend the time when building your lists to segment them.  This allows you to send out more targeted messages and offers, which will help give you a higher response rate and better return on your efforts.  Fields to segment on include: Country, City, Zip, Phone, Company size, Job title/level, past purchases, Age, Gender, etc
2. Targeted, Relevant & Fresh Content – Build messages which are relevant to those groups which you’ll be targeting in your offer. Use fresh content and offers to encourage the desired outcome of your email (ex. New whitepaper, limited time discount, new product announcement, etc)
3. Tracking and Reporting – To improve the quality of your email marketing be sure to use the built-in tools for tracking or reporting of your marketing campaigns.  Some of the metrics you may choose to measure success on include: Unique open rates, Unique click-through rates, Delivery success rate, Conversions and Unsubscribes, and Post click-through activity scoring.
4. Go Viral – Email is a great means to get your marketing messages out because they are easily forwarded and shared with others.  Make it easy for your emails to be forwarded or shared by your recipients
5. Permission is everything – Allow prospects to opt-in to receive your marketing messages and respect their privacy and requests if they choose to unsubscribe. When you are requesting information from your prospects, ensure you make it clear that their information will not be sold or rented to any third parties and it is being collected to be able to provide information on your company’s products and services

You can view the recording of this presentation and panel discussion here:
http://www.youtube.com/watch?v=_eAkoptsBG0

Our man at Dreamforce alerted us to SFDC’s big announcement regarding the launch of Chatter.  Read the skinny on it from from ZDNet: SalesForce.com kicks off Dreamforce, announces Chatter.

“The company, in a statement, says Chatter will “revolutionize the workplace” by leveraging social networking models that have become popular among the mainstream, notably Facebook, and bringing them to a secure and private cloud where people, content and applications will have profiles feeds and groups.”